Privacy Policy
Your privacy matters to us
Last updated: May 8, 2026
1. Introduction
Nafaa Technologies ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.
2. Information We Collect
2.1 Information You Provide
- Name, email address, phone number
- Shop name, address, and business details
- Payment and billing information
- Customer and product data you enter into the system
2.2 Information Collected Automatically
- IP address, device information, browser type
- Usage patterns and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send invoices
- Send service updates and notifications
- Provide customer support
- Detect and prevent fraud
- Comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers: Hosting, payment processors (Stripe, JazzCash, EasyPaisa), email/SMS providers
- Legal compliance: When required by law or court order
- Business transfers: In case of merger or acquisition
5. Data Security
We use bank-grade encryption (SSL/TLS), secure data centers, regular backups, and strict access controls. However, no system is 100% secure — we strive for the best.
6. Data Retention
We retain your data as long as your account is active. You can request deletion at any time by contacting privacy@nafaa.pk.
7. Your Rights
- Access your data
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Export your data (data portability)
- Opt out of marketing emails
8. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect data from minors.
9. International Data Transfers
Your data is primarily stored in Pakistan. Some service providers (like cloud hosting) may store data in other countries with adequate data protection laws.
10. Updates to This Policy
We may update this policy from time to time. Material changes will be notified via email or a prominent notice on our website.
11. Contact Us
For privacy questions: privacy@nafaa.pk
Postal address: Nafaa Technologies, Lahore, Pakistan