Refund Policy

1. Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied within the first 30 days of your initial paid subscription, we'll refund your payment in full — no questions asked.

2. Eligibility

You are eligible for a refund if:

• You are within the first 30 days of your initial paid subscription
• This is your first paid subscription with Nafaa
• Your account is in good standing (no policy violations)

3. Non-Refundable Items

The following are not eligible for refund:

• Subscription renewals (only initial purchase)
• Setup fees or one-time professional services
• Add-ons after initial 30 days
• Custom integration work after delivery

4. How to Request a Refund

1. Email billing@nafaa.pk with subject "Refund Request"
2. Include your account email and reason (helps us improve!)
3. We'll respond within 24 hours
4. Refund processed within 5-7 business days

5. Refund Method

Refunds are issued via the same method used for payment:

• Stripe (Credit/Debit Card): 5-7 business days
• JazzCash/EasyPaisa: 1-2 business days
• Bank Transfer: 3-5 business days

6. Cancellation vs Refund

Canceling your subscription stops future billing but does not automatically issue a refund. If you want both — cancel AND refund — please mention this in your refund request.

7. Pro-Rated Refunds

For yearly subscriptions canceled after 30 days, we may offer pro-rated refunds at our discretion based on the unused period.

8. Disputes

Please contact us first before initiating a chargeback or dispute. We're committed to resolving issues fairly and quickly.

9. Contact

Refund questions: billing@nafaa.pk
WhatsApp: +92 300 1234567